If you don’t usually look at your phone bill and all the different charges on it, then you better make it a habit to start looking a closer look at it.
15 million Verizon Wireless customers were mistakenly charged for internet data sessions dating all the way back to 2007 after customers complained to the FCC about charges on their phone bills that they did not incur. The refund by Verizon is possibly the largest customer refund ever, close to $50 million.
Continue reading to find out why customers were overcharged…
The design of one of the most popular phones of the last three years on Verizon’s network, the Motorola Razr, is designed so that it is easy to mistakenly push the internet button to log on to the web and incur data charges. Customers have said they mistakenly pushed the button because of its placement. Millions of Razr phones have been sold to customers on Verizon’s network.
In 2009, Verizon admitted to the FCC that data charges of $1.99 and were not billed to customers when they launched the phones web browser, but Verizon has admitted recently that those customers were in fact charged for internet usage during those times.
Customers who were wrongly charged for internet data usage can expect to see a $4 to $6 credit on their bills starting in October and November.