In the latest Consumer Reports, AT&T did worst than it did last year, coming in not second to last, but last in terms of consumer satisfaction and overall ratings.
Sketchy 3G coverage, dropped calls, missing texts, and other disasters have not helped bolster AT&T’s image as we head into the holiday shopping season where competition among carriers is expected to be high.
“The fact is wireless customers have choices and a record number of them chose AT&T in the third quarter, significantly more than our competitors,” AT&T tells the Houston Chronicle.
Verizon gets first place in most of the cities and in the national results.
An AT&T spokesperson e-mailed the following statement to counter Consumer Reports in damage control mode:
We take this seriously and we continually look for new ways to improve the customer experience. The fact is wireless customers have choices and a record number of them chose AT&T in the third quarter, significantly more than our competitors. Hard data from independent drive tests confirms AT&T has the nation’s fastest mobile broadband network with our nearest competitor 20 percent slower on average nationwide and our largest competitor 60 percent slower on average nationwide. And, our dropped call rate is within 1/10 of a percent – the equivalent of just one call in a thousand – of the industry leader.