The woman who was wearing a headscarf and is of Somalian descent and was headed to Washington state to help a niece deliver her baby said she was humiliated, said Zainab Chaudry, an official with the Council on American-Islamic Relations.
The woman was on an earlier flight from Reagan Airport in DC to Chicago when she asked a passenger to switch seats so she could have a seat at the end of the row when a flight attendant would not allow them to switch seats. The attendant then told the woman she was being removed from the flight.
After CAIR tried to contact Southwest with no response, advocates held a press conference early Friday morning to go public with the ordeal.
Brandy King, a spokeswoman for Southwest, said in an email that “information available, collected at the time of the event, indicates that our employees followed proper procedures in response to this customer’s actions while onboard the aircraft” but declined to elaborate on the incident “out of respect for the customer’s privacy.”